Terms and Conditions
Please note that goods will not be despatched until we receive the payment.
Buyers are responsible for custom charges or taxes where applicable.
Each product photograph is taken with a view to illustrating the item accurately.
Please note that colours of the actual products may differ slightly on-screen as colour settings vary on different makes of computer.
Commissions / Made-to-order products
Items on the site can be made in different colours, please contact Red Point Tailor to discuss further.
Each piece of fused glass work is a unique piece of art and whilst we cannot guarantee that the piece will be exactly as illustrated, Red Point Tailor will try to resemble the commission piece as close as possible to the original product.
All purchases will be delivered by unregistered mail unless otherwise stated.
International customers please contact Red Point Tailor if you wish to have your product delivered by registered mail / shipment (international delivery attracts additional fees dependent on location).
Delivery within the Netherlands should arrive with you within 2-3 days, Red Point Tailor have no control over the speed of the delivery service.
Refunds and Exchanges
If you are not completely satisfied with your purchases, we will offer a refund or exchange if the item is returned in an unused condition.
Please contact us within 3 days of receiving the goods by using the site contact form and return the said item within 7 days. Buyers are responsible for the return postage.
Please keep a record of delivery as we will only issue the refund minus the postage through PayPal once receiving the goods.
Please contact us if the items have not arrived within 2 weeks after despatch.
We will not be able to exchange or refund earrings, any customized or personalised jewellery, or commissions pieces unless faulty. Your normal statutory rights are not affected.
All details are kept in strict accordance with the Data Protection Act 1998 and for no longer than necessary to complete the correspondence and transactions.
We do not hold any credit, debit card or bank details as payment is made through PayPal.